How ScotSMART Limited handles your data

Who we are

ScotSMART Limited, registered in Scotland (SC679217). Registered office: 12 Pankhurst Place, East Kilbride, Glasgow, G74 4BH. Contact: [email protected], 0141 478 0794.

Data we collect

• • Contact details (name, email, phone) when you enquire.
• • Business/home details relevant to providing IT, Wi-Fi or audio services (e.g. postcode outcode, service needed).
• • Technical data (logs, diagnostics) when troubleshooting systems.
• • Marketing-channel attribution (which page/search term/link brought you here) - not linked to your identity until you submit a form.
• • Website usage data (e.g. pages visited) via Google Analytics, but only if you accept analytics cookies in the cookie banner - it is never loaded before you accept.

We do not ask for more than we need to respond to your enquiry and deliver the service - if a field on a form is marked optional, it's genuinely optional.

How we use your data

• • To respond to enquiries, provide quotes and deliver services.
• • To share your enquiry with a partner business who can help - only if you separately ticked that box on the enquiry form. Leaving it unticked means we handle your enquiry ourselves and don't pass it to anyone.
• • To improve our website (only with your consent for analytics cookies).
• • To meet legal/regulatory obligations.

Legal bases

We rely on legitimate interests to respond to enquiries and deliver services, your explicit consent to share an enquiry with a partner business or to use optional analytics cookies, and legal obligation where applicable.

Sharing

We only share your enquiry with a partner business if you explicitly ticked the separate consent box on the enquiry form for that - it's never bundled into agreeing to be contacted by us. Beyond that, we only share data with trusted suppliers (e.g. networking or audio equipment providers) when needed to deliver services you've booked, with appropriate safeguards. We do not sell personal data to advertisers or data brokers.

Retention

Enquiries that are never shared with a partner (spam, duplicates, or ones we handle ourselves without matching a partner) have your name, phone, email and IP hash removed after 30 days. Enquiries shared with a partner keep those details for 90 days, to cover billing queries or disputes with that partner, then they're removed the same way. In both cases, non-identifying records (postcode area, service type, billing amount) may be kept for our own accounting. You can ask us to delete your data sooner - see “Your rights” below.

Your rights

You can request a copy of your data, ask us to correct it, delete it, restrict how we use it, or object to processing. You can withdraw consent for analytics cookies or partner-sharing at any time - withdrawing partner-sharing consent only affects future enquiries, not one already shared. Use our data request form, or email [email protected], to exercise any of these rights. We respond within 30 days.

Cookies

See our Cookie Notice for how we use cookies and how to manage your preferences.

Contact and complaints

Email [email protected] or call 0141 478 0794 with questions. You can also complain to the ICO (Information Commissioner’s Office) in the UK if you are unhappy with how we handle your data.